Customer Project Manager

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

Network Infrastructure's Americas Regional Business Center organization has an opportunity for a Customer Project Manager (CPM) to join our Customer Delivery team. The CPM ensures customer projects / programs are delivered within agreed scope, budget, schedule, and quality, and the CPM is accountable for the delivery of the entire customer contract. The CPM represents Nokia and is the primary contact for the assigned scope for planning, execution, resource and cost allocation, prioritization, and escalation topics for the entire project/program's life cycle. In this role you will oversee a large project, involving multiple Business Groups and Divisions.

What you will learn and contribute to

As a Customer Project Manager, you will:

• Ensure flawless execution of customer projects by coordinating resources and collaborating with cross-functional teams across multiple projects.
• Develop and maintain detailed, comprehensive project documentation including project plans, communications plans, risk assessments, and progress reports.
• Manage project schedules, action item registers, and deliverables to meet project objectives and timelines.
• Perform proper project close-out of each project, ensuring invoicing and revenue recognition.
• Conduct Lessons Learned activities during and at completion of every project to document and share with the overall PM Community.

Your skills and experience

You have:

• Minimum of 7 years working experience as a Customer Facing Project Manager in the telecommunication industry.
• Solid verbal and written communications skills, with experience working directly with both business and technical stakeholders.
• Strong organizational skills including attention to details and ability to multi-task

It would be nice if you also had:

• Project Management Professional (PMP)® certification
• Proficient use of Excel, PowerPoint, and MS Project

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.