Customer Project Manager - Pittsburgh PA

Who You'll Work With
You will work closely with the Customer Success Executives (CSE), Service Delivery Leaders and Portfolio Managers, owning the project team(s) responsible for delivering professional services to Cisco Enterprise Customers.
What You'll Do
You will lead cross-functional project teams responsible for delivering professional services to Cisco Service Customers in the Global Enterprise Segment EAST (GES EAST). In this role, you will:

• Be responsible for leading projects in a sophisticated portfolio of contracted professional services at Cisco's largest customers
• Lead cross functional project teams during all phases of projects in all Cisco technologies
• Understand customer business priorities and drive project teams to deliver results realizing customer desired business outcomes
• Exhibit a broad business knowledge of Cisco product, services, and technologies and the ability to lead teams of engineers and architects
• Monitor, control and report on project revenue and cost forecasting including forecasting revenue roll up, running project financials and Profit & Loss (P&L) profitability
• Possess the ability to review quotes, levels of effort (LOE), margin and other deal terms to decide if the scope contracted can be delivered successfully
• Own customer delivery, efficiency, and quality - Manage risks, issues, customer concerns and fine tune execution
• Perform Resource Management including opening requests for project resources and acquiring required resourcing
• Provide leadership, hold the customer, and project team accountable to deliver projects on-time, within budget, with high quality while achieving customer satisfaction
• Assess performance of the projects, anticipate potential problems, and develop/implement a get-well plan to bring them back on track
• Resolve delivery issues through problem triage, remediation planning and internal and customer communication
• Leverage Agile practices where appropriate
• Run multiple, concurrent projects with different customers at one time
• On occasion, handle and collaborate with third-party vendors (partners)
• Innovate!

Who You Are
Experienced in driving business transformation in an adaptive environment through project management including:

• Solid understanding and experience with customer facing project management
• Experience leading large projects with complex or evolving project requirements.
• Proficiency in project management tools (e.g., Oracle Projects, Service Delivery Console, MS Project, Smartsheet or equivalent)
• Being able to link Cisco Products and Services to align with customer desired business outcomes
• Effective communications skills, including written, verbal, and presentation
• Strong Influencing skills, which include building consensus, conflict resolution, and negotiation skills
• Ability to lead and run matrix teams
• Solid ability to lead, run and support delivery teams, coordinate activities, innovate and seek continuous improvement on delivery quality and standards, provide critical thinking to challenge and drive successful, customer-needs-obsessed solutions
• Ability to work with finance to forecast revenue and cost, good understanding of revenue recognition process
• Strong collaboration and presentation skills
• Strong cross-functional leadership and influencing skills Ability to foster respectful and positive relationships with all parties involved in the project(s)
• Ability to understand and engage delivery frameworks, protocols, industry, and Cisco method/tools for coordinating, structuring, and implementing service delivery

Minimum Qualifications
Experienced in driving business transformation in an adaptive environment through project management including:

• 8+ years of Project/Program Management experience in deployment of leading edge, multi-vendor technologies in complex commercial environment
• Experience in Management Consulting is desired
• Proven leadership skills and experience working with large cross functional teams
• Solid understanding and experience with customer facing project management
• Held a direct managerial role of resources
• Bachelor's (BA/BA) degree or equivalent
• MBA is Desired
• Project Management Professional (PMP) certification
• Experience in Agile methodology (CSM, ACP, SAFe) is strongly preferred

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.