Customer Quality Engineer

The Customer Quality Engineering (CQE) role is dynamic and cross-functional. CQE’s interact at multiple levels and with multiple contact points within the Customer, Entegris and Supplier organizations. This role is high impact, high output and high visibility that requires a calm-assertive demeanor and capability to manage multiple ever-changing priorities. Within this role, the PACE value competencies are regularly required for success. 

Job Overview:  

Entegris is seeking a Customer Quality Engineering (CQE) for the Suwon, Korea location. The Customer Quality Engineering (CQE) will work with customer facing, collaborating closely with internal and external customers. 

We are recruiting for an Advanced Deposition Materials (so called, Precursor) engineer in the MS (Material Solution) Divisional, and it is for supporting a semiconductor industry with NPD (new development device) with Moly, Viper, ZrCl4, SAGA, Toro, etc.) and HVM (High volume manufacturing product) through 4MS, OMCTS, HfCl4, TEPO, etc.  

Responsibilities: 

• Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.  

• Be part of a global team that is designed to improve success of Entegris with our customers.  

• Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions, and companies. (Customers and suppliers). 

Qualifications: (Knowledge, Skills and Abilities, Education, Experience) 

• Bachelor of Science Degree in Chemical, Mechanical or Electric/Electronic Engineering; or related technical field preferred 

• Experience in a quality role for a semiconductor CVD, Implant or CMP materials manufacturer, customer quality engineer experience or CVD, Implant or CMP OEM process engineering / product support role, in the semiconductor industry that includes customer facing experience. 

• Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology. 

• Experience working from home and remotely collaborating with colleagues, customers and suppliers in virtual meetings is beneficial.  

• Ability to travel 10% to 50% (in the post-COVID era)