Customer Relations Manager

Want to work for the top automotive companiy in the DMV? Join Jim Koons Automotive Companies! We are seeking a Customer Relations Manager to join our award-winning team at our Security Blvd Baltimore location! We have been awarded "Best Place to Work" three times by the Washington Post and "Top Workplace" 11 times by the Washington Business Journal. We have competitive compensation and benefits within the automotive industry. Come join a team with core values and growth opportunities in your career!

What you will be doing as a Customer Relations Manager:
 Working directly with our Product Specialists and Service Advisors on daily customer follow up
 Follow up with our customers throughout entire sales process

 Follow up with our customers on the service process i.e. wait time, pick up of vehicle
 handling of customer issues at the dealership
 other duties as assigned

What we are looking for:
 Previous experience in sales, customer service, or related field
 Excellent phone skills
 Self Motivator, can maintain a positive attitude
 Strong leadership qualities
 Ability to build rapport with clients

What we have to offer:
 Competitive Pay
 401(k) Retirement Plan with Matching
 Paid Time Off
 Employee Assistance Program
 Flexible Savings Account programs for medical and childcare
 Health plan coverage including medical, dental, and vision
 Life insurance
 Voluntary supplemental insurance

We also offer Exclusive Ford dealership employee new vehicle pricing

We are an Equal Opportunity Employer and strive to be an inclusive work environment for all. We
recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual
orientation, national origin, citizenship, disability, military leave or veteran status, genetic information,
or any other status protected by applicable federal, state or local law. We are a Drug-Free workplace.
Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background
Check. Complying with a background check will not automatically disqualify a candidate from
employment. We participate in E-Verify.