Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Relations Specialist in United States.
This role plays a key part in maintaining strong, responsive, and solution-oriented relationships with customers throughout the entire order lifecycle. You will serve as a primary point of contact, ensuring customer inquiries are handled efficiently and accurately while coordinating closely with internal teams such as Sales, Engineering, Operations, and Quality. The position requires a strong balance of communication, organization, and technical understanding within a regulated manufacturing environment. You will manage order processing, quotations, delivery updates, and issue resolution while ensuring compliance with customer requirements and industry standards. This is a highly collaborative role where precision, responsiveness, and cross-functional coordination directly impact customer satisfaction and operational success. It is ideal for someone who thrives in structured, detail-oriented environments with strong customer interaction.
Accountabilities:
- Serve as the main customer contact for inquiries related to pricing, order status, delivery timelines, and product information
- Prepare and communicate quotations, including pricing, lead times, and special requirements in coordination with internal teams
- Process and manage customer purchase orders, including entry, review, acknowledgements, and change management
- Monitor open orders to ensure on-time delivery and proactively communicate schedule changes to customers
- Process returns (RMAs), validate materials, issue credits, and manage replacement or rework orders
- Collaborate with Engineering to validate technical requirements, resolve discrepancies, and support special customer requests
- Review and interpret customer terms and conditions, escalating issues when necessary
- Manage customer portals, documentation requests, and order-related records with accuracy
- Coordinate cross-functional issue resolution with Sales, Operations, Finance, Engineering, and Quality teams
- Ensure compliance with regulatory requirements such as ITAR, FAR, and DFARS where applicable
- Associate degree or equivalent combination of education and relevant experience
- 3–5 years of experience in customer service, inside sales, or a similar customer-facing role in a manufacturing or technical environment
- Strong proficiency with ERP/MRP systems and CRM platforms
- Advanced skills in Microsoft Office (Excel, Word, Outlook) and web-based business tools
- Ability to read and interpret technical documentation, customer requirements, and internal procedures
- Strong communication skills with professionalism in customer and stakeholder interactions
- Solid problem-solving and analytical skills in a fast-paced, regulated environment
- Ability to manage multiple priorities and maintain strong attention to detail
- Basic understanding of mathematical concepts such as percentages, discounts, and proportions
- Strong ability to follow structured processes and interpret instructions across formats
- Competitive compensation aligned with experience and market standards
- Comprehensive benefits package available from day one of employment
- Flexible work arrangements (remote, hybrid, or on-site depending on assignment)
- Paid time off and holiday benefits
- Stable and structured work environment within a high-reliability industry
- Exposure to advanced manufacturing and technical customer operations
- Opportunities for long-term career development and cross-functional growth
- Collaborative and mission-driven workplace culture focused on continuous improvement.
Requirements:
Benefits:
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Date Posted
05/07/2026
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