Customer Relations Specialist

Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you’ll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You’ll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.

Key Responsibilities:

• Act as the primary point of contact for our customers, answering questions and providing timely support.
• Process new orders and adjust existing orders with precision and care.
• Provide customers with updates on delivery schedules and ensure they’re informed every step of the way.
• Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
• Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
• Report on customer satisfaction trends and offer insights to management for continuous improvement.
• Assist in managing inventory to ensure product availability aligns with customer needs.
• Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).

What We're Looking For:

• Excellent verbal and written communication skills, with the ability to engage customers effectively.
• Active listening skills and a customer-first mindset.
• Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
• A proactive approach to problem-solving and resolving conflicts.
• Team-oriented and excited about working in a fast-paced, collaborative environment.

Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you’ll enjoy a comprehensive benefits package, including:

• Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
• 401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
• Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
• Company Culture: Participate in our holiday parties and outings – we believe in celebrating success together!