Customer Relations Specialist

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Job Description

ABOUT YOUR ROLE

• Enhance customers' satisfaction on Avery Dennison by increasing the responsiveness to customers' request
• Manage the product development with Importer offices and its agent offices to drive sales growth
• Tighten the connection between Importer sales and internal functions (CS, OM, Ops & TQ).

YOUR RESPONSIBILITIES WILL INCLUDE

• To understand Importer on service, development, and quality requirements accordingly work with our internal department to provide solutions to meet customer needs.
• Act as the product development expert, demonstrating comprehensive technical knowledge for the HTL, Woven/PFL, POS, RFID product line.
• Effectively manage product development process from gathering customer information to artwork development, costing/pricing, sampling, and final approval.
• Guide customers to the greatest value solution for their branding needs for a given product line.
• Attends customer presentations and meetings as required.
• Prepare global price proposals using established tools and guidelines. Consults with Importer Sales when competitive situations arise and escalation is required.
• Liaise between Importer sales, GPD hubs, CS to deploy new items to production.
• Contribute to all relevant initiatives to achieve business plans in collaboration with Importer Sales.
• Support ad hoc sales project to drive business.

Qualifications

• Minimum 2 years account servicing/ inside sales/product development experience in a manufacturing company, preferably with Trim / Apparel experience, printing industry experience.
• Fluent in written and spoken English, Cantonese and Mandarin.
• Deep technical knowledge of the (POS, HTL, PFL/Woven) product line strongly preferred.
• Passion for product trends, insight, possibilities, and development.
• Demonstrated ability to be highly organized while managing multiple projects to completion against tight deadlines.
• Highly effective oral and written communication and presentation skills.
• Proactive and with effective communication & interpersonal skills.
• Good team player.
• High level of PC skills, including use of Excel, ERP (Oracle preferred), pricing tools, product/customer databases.
• Detail minded and result oriented.
• Solid mathematical skills for pricing.
• Able to work under pressure and meet tight timeline

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.