Customer Relationship Manager

Job Description

DUTIES AND RESPONSIBILITIES

• Showcase and sell products while meeting customer needs and exceeding customer expectations
• Service existing accounts and establish new accounts by organizing daily work schedule
• Develop leads, follow-up on quotes, close sales, and foster customer relationships
• Advise customers which products are best for their needs
• Achieve sales targets
• Complete contracts with customers as applicable
• Monitor competitive pricing and products, and keep management informed
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Maintain product knowledge through training and hands-on opportunities and by studying vendor literature
• Maintain a professional appearance
• Other projects and responsibilities may be added at the company’s discretion
• This position is required to work in a busy office environment
• While performing duties of this job, the employee may be exposed in plant area to moving mechanical parts with risk of injury and risk of electrical shock
• The noise level in the plant environment is usually loud
• Perform all duties in a safe and efficient manner according to company and OSHA safety guidelines
• Wear the proper protective equipment as required

Qualifications

• Customer service
• Meeting sales goals
• Closing skills
• Product knowledge
• Ability to work with precision in a fast-paced environment
• Attention and care required to prevent errors
• Ability to stoop, bend, stand for long periods of time
• Ability to maintain a constant state of alertness and in a safe manner
• Good presentation skills
• Ambition – Drive to achieve personal advancement
• Autonomy – Ability to work independently with minimal supervision
• Detail-Oriented – Ability to pay attention to the minute details of a project or task
• Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace
• Resilience – Ability to recover from, or adjust to, misfortune or setbacks
• Dependability – Ability to be counted on or relied upon
• Communication – Ability to inform others effectively
• Self-Motivation – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
• Technical Aptitude – Ability to comprehend complex technical topics and specialized information
• Working well under pressure – Ability to complete assigned tasks under stressful situations
• Customer Focus – Drive to ensure that all aspects of the company put its customers' satisfaction first
• Professionalism – Showing good judgment and polite behavior that is expected from a person who is trained to do a job well
• High School Graduate or General Education Degree required
• BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
• Five years’ experience in sales and/or marketing required. Five years of industry sales experience preferred
• Standing, walking, lifting, pulling, pushing, carrying, grasping, reaching, stooping, crouching, color determination, near acuity, speaking, listening

Additional Information

Site Address: 1500 Elrod Road, Piedmont, SC 29673

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement

All your information will be kept confidential according to EEO guidelines.