Customer Relationship Manager

About Exela

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description

Summary of Responsibilities: The Customer Relationship Manager is responsible for client satisfaction and retention, upselling, problem solving, and volume projections.

Job Functions:

1. Maintain and build professional relationships with existing clients in furtherance of company goals; Work in conjunction with Account Managers and Senior Management to improve client satisfaction and problem solve client feedback/complaints, project client volumes.
2. Determine the customer's needs, make service recommendations according to customer's needs, offer value added services to enhance satisfaction; Sells additional services to current customers.
3. Provides guidance, direction and information to clients on specific situations that arise.
4. Travel to client sites as needed for presentations or problem solving;
5. Monitor and regularly report on client satisfaction and volume projections;
6. Comply with confidentiality standards, including HIPAA privacy regulations.

Credential: RHIA, RHIT or CCS credential from AHIMA is preferred and desired.

Education and Experience: Bachelor's or Associate's degree, work experience in HIM management, sales, or consulting; proven experience in medium to complex management activities, such as business development, or people/project management.

Key competencies: requires skills in critical thinking and problem solving; client service; planning and organizing; decision-making; effective communication; influencing and leading; team work; negotiation; adaptability

Working Conditions: Job requires travel and related conditions including but not limited to: lifting carrying luggage and work related packages considerable distances; access to a reliable personal vehicle; the ability to independently operate an automobile; flying in various types of airplanes; residing in moderate overnight accommodations. Job may require various in-office conditions included but not limited to: sitting and performing job at varying work stations; utilizing various computers and programs; complying with internal client policy and procedures.

Safety Hazards: Hazards associated with working conditions listed above.

This job description does not list all the duties of the job. You may be asked by your manager to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.