Customer Relationship Manager

Job Description

DUTIES AND RESPONSIBILITIES

• Communicate with prospective customers by following up on generated leads
• Qualifying leads and explaining type of service or product offered
• Gather information on prospective customers building needs and guide them through the estimating process
• Prepare estimates using design software, consulting drafting and engineering as needed
• Keep informed of updates to Building Codes and standard company drafting and engineering procedures
• Estimate accessory pricing as needed utilizing pricing spreadsheets or web-based pricing programs provided by our various vendors
• Make sales presentations to the customers
• Guide prospective customers through the company website so that they learn more about the products
• Enter and maintains prospect data into the appropriate area of the computer database system
• Follow up with customers to request clarification of the customer’s requirements, assure receipt of quote and marketing material, assess satisfaction with company products and services, respond to queries, solicit further sales, and identify and solve problems
• Thoroughly understand the customers need while taking the customer’s orders and inform customer of information to supply on purchase order
• Provide pricing and job details data to order processing
• Respond to any requests from engineering or drafting requiring clarification or changes to job
• Create change orders as needed for clarification or changes necessary prior to delivery of building and insure they are returned promptly
• Monitor drafting times and notify customers of estimated time they will receive drawings

Qualifications

• 4-5 years of experience in sales
• Social Media/Internet Sales experience required
• Experience in roofing sales, building or construction products sales preferred.
• Inside Sales experience working with high lead volume a plus, but not required.
• Excellent communication skills- verbal and written
• CRM experience- Dynamic preferred
• Basic math and computer skills required
• Experience working in a fast-paced sales environment
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Customer service driven
• Attentive to detail and strong ability to multi-task

Additional Information

Site Address: 12655 Interstate 30 South, Benton, AR 72015

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.