Customer Relationship Manager

Summary of Responsibilities:

The Customer Relationship Manager is responsible for client satisfaction and retention, upselling, problem solving and support of customer print and promotional item management. The primary focus of this role is to drive the strategic direction and develop the people, process, and tools necessary to deliver an exceptional customer experience. As the Client Relationship Manager you will be responsible for expanding the client base by way of organic growth and leveraging third party buying skills. Servicing accounts includes supporting the delivery and coordination of print and related services such as creative, prepress, data management, production, finishing, warehousing, fulfillment, buying and distribution.