Customer Relationship Manager

About Exela

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description

JOB SUMMARY

The Client Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. The Client Relationship Manager is responsible for management of the account from implementation to the life of the contract. The Client Relationship Manager will embrace company vision while living and promoting the company's core operating values.

PRINCIPAL ACCOUNTABILITIES include the following. In this position, either directly or through others, the incumbent will:

Be the primary point of contact for customers with regards to overall account management.

Provide guidance and advice to customers, specifically geared toward the use of integrated solutions supported under the Healthcare and Solutions that the Company offers.

Investigate and solve customer problems and handle any and all customer complaints.

Assist Operations and Accounting on issuing accurate invoice/billing to Customers.

Maintain accurate records of discussions or correspondence with Customers.

Create and present reports and business reviews to clients including but not limited to: status reports, meeting agendas and minutes, action logs, risk assessments, etc.

Facilitate discussions, internal and external, on process efficiencies and drive the program until successful closure.

Identify and pursue organic growth opportunities for closure. Qualified for CRM incentive program.

Be proficient in the business process and technology enabling the processes so that interactions and deliverables with technical teams can be managed effectively. The position requires technical understanding of high and low level design, infrastructure components, and preferably knowledge of document management workflow.

General technical understanding and ability to recognize the need and associating with products and services offered by the company.

Ensures the contractual requirements are disseminated, understood and applied in order to protect the informational assets of both the company and their customers

Proactive approach to problem solving and learning new processes and technologies. The CRM may be assigned to manage existing accounts and will need to possess the ability and individual drive to learn these processes with minimal support and documentation.

Physical Requirements

Physical demands with activity or condition requiring a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or adding machine. Physical demands may include walking, carrying, reaching, standing, and stooping. May require occasional lifting/lowering, pushing, or pulling up to 25 lbs.

SourceHOV is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled