Customer Relationship Manager (CRM) - DISA

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Program Management

Job Qualifications:

Skills:

Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Satisfaction, Strategic

Certifications:

Experience:

15 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is seeking a Customer Relationship Manager (CRM) to support the Defense Information Systems Agency (DISA) at DISA HQ in Fort Meade, MD.

As a Customer Relationship Manager (CRM), you will be responsible for serving as the on-site DISA Customer liaison for GDIT at the DISA HQ Complex in Fort Meade, MD. You will support the nurturing of GDIT's DISA Account, developing Customer relationships, monitoring ongoing Program operations and fostering GDIT's Account initiatives. You will be responsible for serving as the onsite client liaison for GDIT's DISA Portfolio to provide integrated support services to DISA clients at Ft. Meade, MD. This role works closely in coordination with different senior internal and external senior stakeholders. This is an important position that maintains and builds strong relationships among stakeholders to provide a high level of service and customer satisfaction to boost Account performance and expansion. You will help develop expansion plans, apply business concepts, participate in strategic discussions, and other activities that maximize customer value and invigorate growth while differentiating GDIT from competitors in the marketplace. This is an opportunity for someone with the right combination of interpersonal, technical, business, communication, collaboration, problem-solving, and leadership skills to promote a productive and positive experience with customers to ensure high quality support and drive expansion for varying needs. This position will also be the senior site POC to resolve or coordinate escalated issues for both the client and GDIT personnel on-site related to the ICAM program.

HOW A CUSTOMER RELATIONSHIP MANAGER WILL MAKE AN IMPACT:

• Prioritize customer service and foster positive relationships
• Track account management opportunities
• Prepare reports and review with senior leadership as requested
• Support expansion activities
• Help assure high quality of program products, services, and deliverables, including participating in reviews, and site visits
• Help organize customer-business activities
• Support the successful completion of program-level opportunities including technical, financial, and business development activities
• Execute other CRM related tasks as assigned

WHAT YOU'LL NEED TO SUCCEED - REQUIRES:

• CLEARANCE: Active DoD SECRET clearance, and willingness/ability to obtain a TOP SECRET clearance
• EDUCATION: BA/BS or equivalent
• YEAR'S EXPERIENCE: 15+ years of experience
• TECHNICAL SKILLS:
• ----- Experience in customer service, marketing, or a related field in the technology industry.
• ----- Strong knowledge of U.S. DoD culture
• SKILLS & ABILITIES:
• ----- Proven reputation and respected colleague
• ----- Strong knowledge of business growth techniques
• ----- Exceptional verbal and written communication skills
• ----- Enthusiasm for solving-problem
• SCOPE OF ROLE: Manages one or more medium to large teams of multiple disciplines. Medium to High Complexity. Direct reports are typically exempt and often include other people managers.
• REVENUE RESPONSIBILITY: Responsible for programs(s) with annual revenues of $10 million and above.
• LOCATION:

GDIT IS YOUR PLACE:• 401K with company match• Comprehensive health and wellness packages• Internal mobility team dedicated to helping you own your career• Professional growth opportunities including paid education and certifications• Cutting-edge technology you can learn from• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Fort Meade

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.