Customer Relationship Specialist

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
We are pleased to present a new opening to the market for a Customer Relationship Specialist to join Envoy Global, Inc. on a full time, permanent basis - working remotely from home, within the US.
As a Customer Relationship Specialist (CRS), you are a critical team member of our CRM (Customer Relationship Management) team. You will be responsible for supporting the day-to-day needs of our 'Enterprise' customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role.
As our CRS, you will be required to:

• Open cases for enterprise customers as requested by the client and the CRM team
• Assist with foreign national and employer onboarding
• Compile weekly report of FN detractors and notifying CRM/GIA of issues or themes
• Complete strategic enterprise projects as needed
• Become an expert at checking and finalizing immigration questionnaires by reviewing past cases and/or documentation
• Run reporting as requested by the CRM team - and become a strong contributor regarding formatting, V-Lookups, etc.
• Schedule meetings/attorney calls as required
• Proactively think and problem-solve issues as they arise, or improvements as you recognize an opportunity
• Share knowledge of MS Excel reports/findings within CRM team meetings

To apply for this role, you should possess the following skills, experience and qualifications:

• Passion for technology and US immigration via a role that is focused on offering excellent customer service
• Experience working in a fast-paced, high performing company, in a client facing position
• An interest in bringing innovative tech products to new users
• Strong motivation and the persistence to pro-actively solve customer problems while remaining calm and empathetic, even when under pressure
• Strong desire to immerse yourself in learning our industry and product, to become a subject matter expert
• Excellent written and verbal communication skills, and an excellent ability to build strong working relationships with colleagues and clients
• Excellent ability to explain highly complex topics in a manner that anyone can understand

Please note: This role is open to internal and external candidates with an aim to fill this role asap. Please submit your application asap if interested.
Salary Range (Min to Max):
$44,000 Base + 10% Bonus to $55K Base + 10% Bonus