Customer Relationship Specialist

Job Summary:

As a Customer Relationship Specialist, you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and as a champion for our brand. Your job ensures our customers have the best experience possible.

Reporting to:     Contact Center Supervisor
Location:     Nashville, TN (3 days/week required onsite)
Hourly Rate:     $22.02 - $29.08

Responsibilities/Essential Duties:

• Act as liaison by managing both incoming and outgoing calls, emails and live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us.
• Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer requests such as : General Inquiries, Account Creation, Pricing, Product Orders/Returns, Billing Inquiries and Payments
• Upselling and cross-selling – a potential starting point from which to grow towards a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

Basic Qualifications:

• Bachelor’s degree; OR
• Associate’s degree & 2 years’ directly related experience; OR
• High school diploma / GED & 4 years’ directly related experience

Preferred Qualifications:

• Advanced Business or Health Science degree.
• 3 years’ experience in a call center or customer-facing position.
• 5 years’ experience in a call center / inside sales role.
• Must have the ability to exercise initiative.
• Have strong communications (oral, written and interpersonal) skills and be proficient in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.
• Knowledge of customer service principles and practices.
• A strong understanding of telephony and technology, and not be intimidated by it.
• The ideal candidate must be comfortable working in a fast-paced environment.
  

Company Summary:

As a commercial-stage biotechnology company focused on innovative aesthetic and therapeutic offerings, Revance is setting the new standard for its clients through disruptive products, and for its employees through industry-leading benefits, which promote financial and physical well-being for all. It’s time to rethink everything you thought an employee experience could be.

What Revance invests in you: 

• Competitive Compensation including base salary and annual target bonus
• 15 days of PTO per year (on prorated basis), summer & winter shutdowns, and 12 weeks parental leave
• Generous healthcare benefits (Company pays up to 90% of premiums for medical benefits), Employer HSA contribution, 401k match, tuition reimbursement, wellness discounts and much more

Note: Revance has agreed to merge with Crown Laboratories.  Upon completion of this merger, benefits are subject to change.

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” 

We are an equal opportunity employer. We are a company where diverse backgrounds, experience and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual’s race, color, national or ethnic origin, religion, age sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.