Customer Renewal Manager

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 800 employees and eleven offices across the United States, Europe, Africa, and Asia. 

The Customer Revenue team is the commercial arm of customer growth at impact.com.   Our team is responsible for all commercial activity in the customer life-cycle – contract changes, renewals, upsells, and downsells.  This role is highly collaborative internally and externally to grow accounts, mitigate downsells and drive incremental revenue expansion. This role offers you the opportunity to grow commercial negotiation skills, build customer sales processes and contribute to the rapid growth of the department and impact.com. 

• Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top tier customers and partners
• Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com
• Utilize business development skills to successfully uncover and revenue expansion and retention opportunities 
• Use creative problem solving skills to balance customer needs and business outcomes
• Build, manage, and forecast customer revenue pipelines
• Contribute directly to the development and growth of the rapidly growing team
• Having fun!  We are a team that values creativity, learning and growing in a supportive and helpful environment – all while having some laughs and a good time.

• Customer revenue management and sales experience 
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Great communicator internally and externally
• Highly organized and up-to-date on tasks
• Embody the characteristics of Humble, Hungry and Smart

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

• Salary Range: $95,000 - $105,000 per year, additional variable Incentive bonus ( $23,750-$26,250 ) contingent on performance up to 25% . Eligible to receive generous Restricted Stock Unit (RSU) grant that vests over 3 years. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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