Customer Renewal Representative

General Information

Ref #:

20230033265

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Atlanta - Georgia - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Santa Ana - California - United States, Scottsdale - Arizona - United States, Weston - Florida - United States

Description & Qualifications

Description

The Customer Renewal Representative is responsible for proactively working with an assigned set of customers to inspire successful use of our products by those customers and to achieve the highest possible renewal rates within that customer set (maintenance, SaaS and subscription-based products). Each territory encompasses a customer group worth $50M to $100M in total recurring revenue - retaining this revenue at the highest rate possible while partnering with those customers and internal teams like Customer Success and Sales to ensure their success is absolutely pivotal to Kronos' continued growth.

Customer Renewal Representatives are tasked with eliminating churn before and at point of renewal while fostering the success, growth, and expansion of each customer account (in product reach and/or revenue); they also have accountability for solidifying the long-term relationship between Kronos and the customer.

Responsibilities

• Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts• Achieve established dollar and unit retention targets (by customer and by product)• Probing for additional sales opportunities on all customer calls• Utilize a renewal approach and contract structure built to encompass long-term needs and incorporate anticipated changes in organization strategy• Identify opportunities to improving usage/adoption• Coordinate internal resources across departments to ensure your customers' success, presenting the best customer experience possible, and solidifying future growth of your accounts

Operations:• Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com)• Work with the receivables team to ensure a high resolution rate of auto-renewed contracts• Develop a thorough understanding of the territory's industry and unique business goals and needs

Qualifications• Bachelor's degree or equivalent preferred• Experience in the tech industry or a high proclivity to learn software/technology solutions preferred• 2+ years with proven experience in Renewals, Sales and/or Account Management

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $XX to $XX (or $XX), however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].