Customer Renewals Representative II

The Customer Renewal Representative III role is responsible for proactively working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that generates between $20M to $30M in total recurring revenue and individual customers with less than $100k in recurring revenue per account. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.

Duties and Responsibilities:
• Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account
• Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals

• Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy
• Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts
• Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs
• Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growth
• May provide informal support to team members with less experience
• Completes work with a limited degree of supervision
Basic Qualifications:
• At least 1 year of professional work experience in a customer renewal environment
• Experience with MS Excel
• Experience with Salesforce
• Proven negotiation skills with customers
Preferred Qualifications:
• Bachelor's degree
• 1+ years' experience in HR and Payroll application-oriented software and or systems
• Strong analytical skills