Customer Representative -data / media / research

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

Aim of the position

You will be the first point of contact for the client. Big part of your role will be dealing with client queries, running regular client reports, training clients on the relevant Nielsen AM services and supporting the team to deliver excellent client satisfaction. You will also be supporting and assisting in the management of client accounts, and continuing the high levels of service set out by the AM Client Service and Delivery team.

Responsibilities

• Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships
• Manage daily incoming client calls/emails
• Provide training and support to maintain client knowledge of the delivery platforms and data.
• Preparation of presentation material in order to drive client engagement, added value and repeat business
• Generation of client data reports
• Assist delivery team in preparation of data files (broadcaster rate cards, packages, etc)

Skills

• Complete fluency in both English and Polish languages
• Client-centric mindset
• Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way)
• Problem-solving & Analytical thinking
• Strong attention to detail, organized and able to prioritize workload
• Ability to interpret data or experience in running reports/using data-based applications
• Competency on MS office/ Goolge products (Word, Excel, PPT, Doc, Sheet, Slides
• An enthusiastic team player, highly motivated and capable of working proactively
• Results-oriented and able to work to tight deadlines
• Ability to learn quickly and succeed in a fast paced environment
• Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
• Strong Interpersonal skills, highly motivated, strong orientation toward client relationships

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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