Customer Retention Representative AM Shift (Remote)

At American Income Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected collaborative and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next  Part-Time Customer Retention Representative? American Income Life is looking for a Part-time Customer Retention Representative to join the team!

In this role you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage as well as providing policy maintenance.

This is a remote / work from home position. We have Part-Time positions available as well as morning and evening shifts.

What You Will Do:

• Answering questions regarding coverage premium and other policy information.
• Composing business letters communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules no weekends.
• Additional production incentive pays after the training period.
• Bilingual (Spanish) hourly pay differential.

What You Can Bring:

• High school diploma or equivalent.
• Basic Microsoft Office Skills including Word Excel and Outlook required.
• Minimum Typing speed of 30 wpm required
• Experience in a call center environment preferred.
• Some experience in insurance and/or sales is preferred.
• Excellent verbal and written communication skills.
• Ability to solve complex policyholder issues with a positive attitude.
• Ability to work in a fast-paced environment and work well under pressure.
• Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health dental and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans including a pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness mindfulness nutrition and sleep goals.

• Company-paid counseling for assistance with mental health stress management and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy realize your path and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life your voice matters.

What We Do

Globe Life is an insurance company with a mission centered on protecting the financial futures of working families. The company has operated for over a century built on a foundation of discipline ethics and long-term thinking. Employees at Globe Life don't simply work in insurance. They help safeguard futures show up in meaningful moments for real people and contribute to something larger than a paycheck. The company's guiding statement "We Make Tomorrow Better for Families and for the People Who Help Protect Them" reflects both its public mission and its commitment to the people who carry that mission forward every day.

Why Work With Us

Globe Life protects real families' financial futures giving everyday work deeper meaning. Rooted in 100+ years of stability ethics and integrity it's a place where employees grow with confidence. The culture values clarity respect and accountability with real mobility visible advancement and intentional leadership development.

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