Customer Retention Representative

The Houston Chronicle is seeking a Customer Retention Representative to work directly with our subscribers focusing on customer satisfaction. You will be managing payments, preventing cancellations, and overseeing delivery issues in a fast-paced environment with the potential to earn commission. This position has flexible, part-time hours.

Looking for proficiency in Microsoft Word and Excel, experience in telemarketing or customer service a plus, and the ability to work late afternoons and early evenings.

The Houston Chronicle, recognized for its Pulitzer Prize-winning journalism, serves its 2.3 million residents with content and marketing solutions across one of Houston's largest websites - HoustonChronicle.com and Chron.com, along with our magazine, television and newspaper brands. Our mission is to spark conversations that inspire action to create a better Houston. All our content and the innovative business solutions we provide invite Houstonians to join conversations about a community we've been committed to covering and helping prosper for more than 120 years. The community we all call home.