Customer Revisions Specialist

Job Type
Full-time
Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As a Customer Revisions Specialist on our SightMap Team, you will have the opportunity to be a part of Engrain's growth and collaborative environment. The position plays a key role in the planning and implementation of software projects, remaining primarily responsible for content collection, project timeline management, and ensuring projects meet organizational standards and are delivered on time and within budget.
Who you are...

• Proactive and solutions-oriented with a passion for troubleshooting
• Strong analytical and problem-solving skills with extensive technical knowledge
• Able to thrive in a dynamic, fast-paced, and sometimes ambiguous environment
• Strong drive and passion for generating high levels of client satisfaction

Requirements
What you'll do...

• Create and maintain revisions schedules and timelines within project management software to ensure critical milestones are met
• Direct and coordinate the tasks of projects by routing tasks from multiple departments to ensure revisions and additional client requests are executed efficiently and to the highest standard
• Be an advocate to our clients and see the revisions process through to completion
• Extensive content knowledge to ensure effective communication between internal and external team members
• Ensure the highest quality of work by being diligent, proactive, and forward-thinking prior to completing all client revisions
• Maintain project reports and status reports that provide revision transparency to company leadership
• Provide other assistance as needed in support of the department's efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients
• Stay abreast of industry trends, insights, and competitive dynamics of the marketplace

What you offer us...

• Bachelor's degree preferred, or equivalent experience
• 1-3 years of experience in project management, support, or equivalent client-facing roles
• Proven ability to prioritize and organize multiple ongoing projects
• Able to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interface
• Highly proficient in Customer Relationship Management, Content Management, and Project Management Systems

What we offer you...

• Salary Disclosure for Colorado: minimum base salary of $50,000 - $55,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• 100% coverage of employee's health, dental and vision insurance with basic plan
• 2-10 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 8 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual stipend for personal growth through our Grow450 program
• On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

Engrain's Values - Our success is built upon...

• Focus
• Trust
• Service
• Design
• Tenacity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.