Customer Risk Management Manager

Come build the next-gen fintech at Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ in Scottsdale, AZ - plus growing presences in San Francisco, New York City, and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle®.

Overall Purpose

The Risk Manager will be responsible in overseeing the day-to-day management of customer risks associated with entities entering into a business relationship with Early Warning Services (e.g., reselling products, providing technical integration service, purchasing the products, participating the networks etc.), including initial risk assessments for customer onboarding, risk reassessments and monitoring changes for timely updates, management of risk mitigation, and reporting.

Essential Functions

• Test and manage counterparty customer risk assessment frameworks such as counterparty risk, compliance risk, financial/business risk, security risk, etc.
• Conduct initial risk assessments for all newly established customer relationships based on established procedures
• Refresh risk assessments per defined frequency and escalate issues when applicable
• Monitor negative news and determine appropriate measure to be taken when issues arise
• Work with internal teams to design and build appropriate automated tools to support customer risk management program
• Ensure network operating rules and internal policies support execution of network risk management requirements.
• Work with internal teams to create risk monitoring reports.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor's degree
• 5 or more years of related risk management experience in payments industry, preferably in a compliance risk function.
• Demonstrated experience in advanced quantitative analysis for credit/financial risk and/or compliance risk with focus on commercial entities.
• Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers.
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization
• Excellent analytical and problem-solving skills.
• Proactive self-starter
• Organized with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment
• Unyielding commitment to highest professional ethics
• Background and drug screen

Preferred Qualifications

• MBA or similar advanced degree with finance focus
• Commercial credit underwriting, CFA, or bank audit experience
• 5 or more years of related experience

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.