Customer Sales Specialist

Position:
Customer Sales Specialist
Job Description:
Are you a self-starter looking to be a part of a successful growing sales team? Then we have the position for you! As a Customer Sales Specialist, you will work to establish and retain strong and influential customer, supplier, and internal relationships. By providing professional, timely and accurate responses to customers/suppliers' inquiries and requests, you will maintain industry leading customer satisfaction.
What You'll Be Doing:

• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information.
• Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost-plus markup) and notify customer of related price increases.
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of AIB and expiration reports for proactively managing the renewal business.
• Liaison between sales team to perform root cause analysis.
• Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion.
• Attend and participate in customer expiration review calls and set internal action plan and communicate to appropriate account team members.

What We Are Looking For:

• Requires a 4-year degree and 1-2 years of experience or a 2-year degree and equivalent related experience.
• Renewal experience in manufacturing/IT is preferred.
• Completes work under moderate supervision.
• Likely to act as an informal resource for colleagues with less experience.
• Excel experience mandatory - pivot tables, VLOOKUP, formulas, etc.
• Proven track record of strong work ethic and customer service.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• Proven effective verbal and written communication skills.
• Salesforce experience is preferred and working knowledge of ERPs.

What's In It For You:
At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, but we also offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off
• Tuition Reimbursement
• Growth Opportunities
• And more!

For Denver candidates:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

Annual Hiring Range/Hourly Rate:
$25.65 - $31.35
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-GA-Alpharetta, Georgia (Morris Rd)

Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)