Customer Sales Specialist

Position:
Customer Sales Specialist
Job Description:
What You'll Be Doing

• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts
• Maintain efficiencies in corporate operational processes and procedures
• Serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
• Process quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information
• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
• Manage the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Handle local expediting and assist global opportunities through local escalation
• Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customers
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand
• Liaison between sales team and customer to perform root cause analysis and provide more complex problem solving
• Manage the interface on e-Compass reports with customers

What We Are Looking For

• Typically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications
• Able to complete work under moderate supervision
• Act as an informal resource for colleagues with less experience
• Able to identify key issues and patterns from partial/conflicting data
• Knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required

What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• And more!

Annual Hiring Range/Hourly Rate:
$28.56 - $34.90
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-GA-Alpharetta, Georgia (Morris Rd)

Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)