Customer & Sales Support Intern

Position

Customer and Sales Support Intern - Aftermarket

Location

Auburn Hills, MI

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner is currently looking for a "dynamic, problem solving" individual to join as a Customer and Sales Support Intern at our CTCM building in Auburn Hills, MI.

This person will primarily be responsible for assisting the customers with processing claims and placing orders. Proving status to payments for their accounts. Working alongside the sales and customer service team to provided customer satisfaction. In addition, there may be other projects assigned to continue growth and development the sales manager departments.

Key responsibilities

• Use SAP system to enter & process customer orders for assigned customer accounts.
• Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations.
• Manage customer expectations and exercise timely communication practices.
• Ensure critical information is communicated to internal and external customers.
• Drive issue resolution with both internal and external customers.
• Answer Phones
• Maintain complete customer profiles, including work & process instructions.
• Maintain customer scorecards for continuous improvement
• Operational Efficiency Projects

What we're looking for

• Eager and willing to learn and ability to adapt to new challenges.
• Good typing, word processing and communication skills.
• Ability to work well with others with minimum supervision.
• Effective problem-solving ability and hands on.
• Proficient in MS Excel
• Strong problem solving and analytical skills
• Great work ethic with excellent organizational skills
• Dependable; regular, predictable, full attendance is an essential function of the job
• Ability to multi-task
• Positive attitude
• Attention to detail

What we believe

• Inclusion-We value diversity in people, ideas, and experiences.
• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence- We contribute to our developments by seeking knowledge and sharing information.
• Responsibility- We care about our local communities and the global environment.
• Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

Internal Use Only: Indirect Hourly

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