Customer Sales Support Intern

Komatsu is an indispensable partner to the mining, forestry, industrial, and construction industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced Internet of Things (IoT) technologies and global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, and Modular Mining products and related services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

At Komatsu, we create value through manufacturing and technology innovation to empower a sustainable future where people, businesses, and our planet thrive together. As an intern at Komatsu, you will have the opportunity to apply your education in a real-world setting; participate in significant, value-adding projects alongside an experienced mentor, and support your team members in achieving department goals that impact our business and beyond.

How you will help us create value together:

As a Customer Sales Support Intern, you will be responsible for a range of support activities for the Aftermarket Sales and Support department. This team is responsible for aftermarket part sales to our distributors and providing world class support to our customers. Activities will include providing support to our team of Regional Support Representatives, parts order expediting, KPI report generation and analysis, and additional projects.

This position will be based onsite at our South Harbor location in Milwaukee's Harbor District! The target start date for this role is Summer 2023 and has potential to be extended into the Fall 2023 school semester. We offer full-time hours during the summer and flexible part-time hours during the academic year.

Key Job Responsibilities

• Work with regions, supply chain, manufacturing, and logistics to identify part delivery concerns and develop action plans to drive improvement.
• Execute part order expedite requests from distributors with supply chain and communicate estimated shipping to distributors.
• Generate, analyze, and distribute customer support KPI reports including backlog/ backorders, on-time delivery, sales, and other department KPI reports.
• Assist in customer support process and policy development, improvement, and implementation projects.
• Participate in cross functional project teams supporting key aftermarket sales and support initiatives.

Qualifications We Look For

Basic Qualifications:

• Pursuing a bachelor's or advanced degree in business, marketing, operations, or similar, from an accredited college or university.
• Junior or Senior level student in good academic standing.
• Ability to work independently as well as part of a team towards a goal.
• Excellent organization and personal time management skills, ability to handle multiple tasks.
• Strong written and verbal communication skills.
• Possess effective problem solving and critical thinking skills; ability to be creative and resourceful when needed.
• Proficiency using Microsoft Office Suite products (Excel, PowerPoint, Outlook).

Preferred Qualifications:

• Previous classroom and/or work experience in one or more of the following areas: Material Requirements Planning (MRP), SAP Enterprise Resource Planning (ERP), Supply Chain, Operations, Logistics, and other business studies.
• Highly focused on customer support initiatives and providing world class customer support - Previous experience working with customers or in the customer service field.
• Ability to handle high volume of internal and external customers in a fast-paced environment while maintaining a positive attitude.
• Willingness to work and communicate with global customers - Ability to speak Spanish is a plus.
• Interest in or aptitude to learn about careers in the heavy equipment industry.

What Makes the Komatsu Intern Program Unique

The Milwaukee Internship Program is rooted in community, collaboration, and innovation. Intern program perks include:

• Several Intern-inclusive networking opportunities such as:
  • Meet & greets with executive leadership
  • Volunteer Week
  • Appreciation Events
  • End-of-Summer Capstone presentations
  • Company-sponsored travel opportunities
• Access to amenities at Milwaukee HQ's including a coffee shop, cafeteria serving breakfast and lunch, and free onsite fitness center
• Potential to come back or join us as full-time employees
• Real-world project work alongside local, regional, and global team members
• Mentorship from experienced subject-matter experts in your field

We're excited that you're interested in an internship with Komatsu, and we look forward to reviewing your application! While you wait for future communication from our team, we encourage you to learn more about our business by visiting www.komatsu.com.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.