Customer Sales & Support – Phone & Email Support (D)

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.

Primary Responsibilities:

• Communicate with our vendors via email and phone to resolve issues/questions.
• Communicate with potential customers via phone and email to answer questions and give quotes.
• Coordinating the scheduling of our equipment rental returns with our customer base along with our vendors via incoming calls and email.
• Troubleshoot issues quickly and efficiently to provide outstanding support and solutions.
• Navigate calls to the appropriate area.
• Provide considerable knowledge of our equipment, pricing, and process to our customers.
• Provide excellent customer service to all and the ability to listen effectively.

Qualifications:

• High school graduate or College Welcome
• At least one year experience within customer service
• Excellent verbal and written communication skills
• Excellent computer skills (mandatory), experience with CRM preferred
• Highly motivated, self-starter while also being a team player.
• Highly organized, displays time management skills.
• Ability to retain and relay industry-specific knowledge.
• Ability to handle a high volume of incoming calls.
• Ability to control emotions during potentially high-stress situations.
• Ability to take feedback and constructive criticism.

Bonus Qualifications

• Customer service experience
• Phone sales experience
• Experience working for a waste management company

Work Environment:

As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to provide continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employee’s safe during these uncertain times.