Customer Satisfaction Engineer - Wayne, MI

We have been designing electrical architectures for more than 100 years and leading the industry in the evolution of vehicle architectures. We like to think of the electrical distribution system as a nervous system, moving power and data throughout a vehicle. High-speed data transmission systems send information from the vehicle's eyes and ears (sensors) to the brain (computing platforms).

We bring our deep experience and systems integration expertise, whether we are building to print or providing full design services of the entire vehicle electrical architecture. We solve our customers' most challenging problems.

We are looking for a Customer Satisfaction Engineer. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

Major Job Responsibilities:

• Voice of the customer.
• Provide suggestions / solution plan to internal functions for customer problem solving.
• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes.
• Work with team to implement cost reduction initiatives
• Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations
• Track Customer complaints (WFCC -formal / Informal)
• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
• Understand, follow all relevant Enterprise Operating System (EOS) policies/procedures & provide monthly report feedback
• Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.
• Coordinate Aptiv in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
• Follow EHS policies where applicable
• Coordinate sorts, reworks, and special investigation analysis as needed.
• As an Aptiv Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Aptiv.

Major Job Qualifications/Specific Skills:

Required:

• BS Engineering Degree or equivalent STEM Major
• Electrical experience. Industrial / Mechanical knowledge
• Experience with leading / program management of others
• Automotive Industry experience
• Proficient Microsoft Office Skills
• Excellent Organization and communication skills

Traits and Skills

• Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
• Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
• Willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
• Multifunctional comfortable to follow up several projects at the same time.
• Supports and exemplifies Aptiv values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration

Preferred:

* Automotive Wiring Harness or Quality Engineering Experience

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care effective day 1 of employment

• Life and accident insurance

• Hybrid and flexible working hours

• Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)

• Relocation assistance may be available

• Learning and development opportunities

• Discount programs with various manufacturers and retailers

• Recognition for innovation and excellence

• Opportunities to give back to the community

• Tuition Reimbursement

Apply today, and together let's change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.