Customer Satisfaction Representative

Eaton Corporation's Bussmann (CPD UL) Division is currently seeking a Customer Satisfaction Representative. This position is based out of our Ellisville, MO location. This position is hybrid/remote as long as you live within 50 miles of our location.

Position Overview:

The Customer Satisfaction Representative is responsible for providing Eaton customers, distributors, end-users, potential customers, and Field Sales with the product, delivery, pricing, claims/returns, and program information. This role manages customer orders, including order entry and order changes, and expedites orders and shipments with operations. The Customer Satisfaction Representative is also responsible for maintaining accurate customer information, validating prices, verifying order terms and conditions, confirming routing rules, and entering shipment, quantity, and date information. Our emphasis is on world-class customer service that is a competitive weapon and contributes to the growth of the business.

This role will also interact with internal and external customers, some of whom may be dissatisfied. The incumbent works in a fast-paced and changing environment and must manage orders in an environment with multiple business systems. The incumbent is empowered to make decisions within defined limits. The position operates in a global business environment, dealing with diverse viewpoints and cultures, and manages high visibility accounts that are strategic to the organization, large or complex. The incumbent may be called upon to share knowledge or make occasional field visits. The focus is on error-free order management, same-day order entry, and process-driven continuous improvement.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention, and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Partner with customer contacts and Field Sales to provide exceptional service, and act as a liaison between the customer and Operations.
• Apply extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments promptly; provide customers and/or distributors with product information and prepare price quotations.
• Accept and process written and verbal orders, following established business rules.
• Enter new orders from customers through multiple order entry systems, emphasizing error-free order management and same-day order entry.
• Enter changes and cancellations from customers through various order entry systems, using established business rules.
• Proactively communicate in a timely manner with external customers about the order verification, order status, pricing, and shipment status; convey on time with operations to verify lead times, schedule customer orders according to their delivery needs, and communicate special handling requests.
• Promote customer satisfaction and achieve cycle-time reduction through team-based problem-solving. Regularly participate in cross-functional teams to solve recurring customer issues.
• Foster an environment that promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

*MSJA

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Qualifications

Required (Basic) Qualifications:

• Bachelor's Degree from an accredited institution is required.
• A minimum of one (1) year of experience in a customer-facing role
• Must be able to work in the United States without corporate sponsorship now and within the future
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Ellisville will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:

• Understanding of Sales and Marketing strategies, as well as business unit goals.
• Team-oriented problem-solving skills and corrective action methodology.
• Negotiation and conflict management skills; professional presence.
• Out-of-the-box thinking.

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America - US/Puerto Rico

Organization: EPG CPD UL Bussmann

Job Level: Entry Level

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid

Does this position offer relocation?: No

Travel: No