Customer Serivce Representative

Job Overview We are seeking a dedicated and enthusiastic Customer Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and a proactive approach to problem-solving. Responsibilities • Engage with customers through various channels including phone, email, and chat to address inquiries and provide support. • Process transactions accurately, including cash handling and data entry. • Analyze customer feedback and data to identify trends and improve service delivery. • Conduct outbound calling to follow up on customer inquiries or promote services. • Maintain detailed records of customer interactions and transactions in our database. • Collaborate with team members to enhance the overall customer experience. • Assist in training new staff on office procedures and customer service protocols. Experience • Previous experience in a call center or customer service role is preferred. • Proficiency in data entry and computer systems is essential. • Strong command of the English language; multilingual abilities are a plus. • Experience in sales or outbound calling is advantageous. • Ability to work effectively in an office environment while managing multiple tasks. Join us as we strive to provide outstanding service and support to our customers! Job Type: Full-time Pay: $66,312.00 - $83,545.00 per year Work Location: In person