Customer Serv Ops Associate

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for a proactive and motivated Customer Service Operations Associate who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.

As a member of the Service Contracts' Team you take responsibility for the customer's service experience.

• Own the customer experience to ensure a premier and easy experience.
• Grow and maintain customer relationships to assist and ensure customers know you personally
• Take ownership to resolve issues throughout the quote to cash cycle.
• Demonstrate your communication and relationship-building skills cross-functionally across Agilent, while acting as a customer advocate.
• Identify improvement opportunities and drive implementation.

Qualifications

The Customer Service Operations Associate is a key role who will interface with customers and be an active player with our internal partners to handle a variety of pre and post-sales functions.

Some of the minimum skills required are below:

• Have a BA/BS degree and/or equivalent customer service experience and a strong interest in working directly with customers.
• Positive attitude to delight customers, above and beyond the call of duty
• Able to clearly articulate messages to a variety of audiences
• Able to establish and maintain strong relationships
• Time management in fast paced environment
• Organizational skills to maximize productivity
• Adapts to customer situation & different personalities
• Work is accurate and with eye for detail
• Is always seeking to improve the job and provides solution-oriented feedback
• Demonstrates business judgment by knowing when to work independently and when to collaborate
• Ability to solve complex issues that are in the best interest of the customer and the company
• Positively manage stress that is typical in a customer service environment
• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
• SAP/CRM experience preferred
• This is an hourly position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month. This position is a hybrid model with 3 days in office and 2 days remote.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service