Customer Service

About Atlas Sand

Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Sand is the leading provider of frac sand to the Permian Basin. We are proud of what we do – we have state of the art manufacturing facilities, high quality products, outstanding customer service, and exceptional work culture and a commitment to giving back to the community. Atlas was established in 2017 by a team of career oil & gas operators led by Bud Brigham. Since then, we’ve added top industrial sand mining talent and have navigated, grown and innovated our way through the recent ups and downs in the commodity markets. We’re very excited about what we see in front of us, and we think you will be too – so come join the team!

Customer Service

As a valued membered of the Supply Chain team, the Customer Service Representative is responsible for remotely overseeing and operating the loading process at both sand plant facilities. This role will report to the Supply Chain Supervisor and work closely with the entire Supply Chain team to insure the highest level of service to customers, haulers, and truck drivers.  This requires computer experience, customer service skills, attention to detail, ability to work in a high pace environment, and high communication across departments. Prior loadout or oilfield experience is not required for this role.

Atlas Sand Perks:

• Full Time Position with Best in Class Benefits
• Rotating 12 hour Rotating Shift Schedule (2 weekends per month)
• Generous Time Off
• Located in Austin, next to the Pennybacker Bridge
• Work area is inside & air-conditioned

Responsibilities:

• Understand and execute duties for loading of trucks from a remote location
• Monitor driver safety and facility rules
• Data validation
• Ensure incidents are reported timely and correctly
• Customer and vendor communications

Qualifications:

• Experience in any of the following are strongly encouraged to apply: Warehouse, Transload, Shipping & Receiving, Planning, Technician, Dispatch or Customer Service
• High school diploma or GED required
• Bilingual (Spanish) is a plus
• Safety first and customer service mindset
• Proficient with computers
• Data entry skills
• Take extreme ownership for field operations, participate in safety meetings and inspections, and follow standard operating procedures
• Problem solving skills