Customer Service

Description
As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you'll be there every step of the way to provide empathy, care, and guidance when it's needed most.
At Achieve, we're changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 2,700 employees in mostly hybrid or work from home roles across Arizona, California, and Texas and are strategically growing our teams to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Work from home/hybrid:
We're proudly offering hybrid and work from home options for candidates located in the greater Phoenix metro area. This role requires employees to have high speed internet.
This position is Monday to Friday only! No weekends!
What you'll do:

• Communicate with our members via phone, email, and chat exhibiting care in every interaction
• Work out arrangements with clients who are late on their payments, in order to bring their accounts current.
• Handle 45-55 inbound/outbound calls/day focusing on resolving customer issues and providing an optimal customer experience
• Meet monthly call center goals
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately notate members' accounts
• Must be able to complete required training with no absences

What you'll bring:

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift Monday - Friday between the hours of 6am - 6pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Achieve well-being with:

• Hybrid and work from home opportunities along with flexible time off or vacation time
• Eligibility for the 401k is first of the month following 30 days of employment (not in your first month)
• Medical, dental and vision with HSA and FSA
• Complete wellness support with access to Virgin Pulse, Ginger Health Coaching, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet insurance for your furry friends
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups
• No Weekends!

Starting Pay: $18.00/hr
Start Date: March 20th
Meet Achieve
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
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