Customer Service Account Specialist

OVERVIEW
We are looking for an account specialist who will be a vital member of the BELLA + CANVAS customer service team.  This role will engage with our sales team and customers by providing the best-in-class customer experience.  
RESPONSIBILITIES

• Provides support to our sales team and customers in a timely and efficient manner via phone and email
• Manages orders from order entry to shipping ensuring orders are fulfilled and shipped in a timely manner
• Responsible for updating and revising orders in a timely manner
• Analyzes and resolves customer’s concerns based on department policies and procedures
• Partners with order fulfillment and inventory planning team regarding stock availability dates and proactively communicates any issues or delays to the sales team and customers
• Partners with the credit department to assist in reviewing order credit hold related issues
• Ability to quickly learn CRM application, ERP systems and BI applications to generate reports and pull data that is critical in supporting sales and processing customer requests
• Collaborates with customer service team and cross functional departments to drive solutions and add value to BELLA + CANVAS
• Establishes, builds, and maintains professional relationships and demeanor at all times with internal and external business partners
• Attends product knowledge training sessions to develop an understanding of BELLA + CANVAS and product to support our customers
• Ad hoc projects and duties assigned

QUALIFICATIONS

• A minimum of 3-4 years in a customer service role, preferably wholesale apparel or footwear industry
• Experience with omni-channel customer engagement platforms, B2B platforms and ERP systems
• Ability to multi-task, self-motivated and a proactive problem solver with a sense of urgency
• Collaborative and dynamic team player
• Excellent written and verbal communication skills
• Strong organizational and follow-up skills
• Proficient in Microsoft Office applications, Excel is a must
• Salesforce and BI tool experience a plus

The Hourly Range for this position is $28.00 - $31.25 per hour which represents the current range for this non-exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the Company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.