Customer Service & Admin Support

Schedule: Monday – Friday (08:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• At least 3-5 years of experience with strong admin background
• Proficient in handling customers’ queries via email, chat, and phone
• Social media platforms to manage: Instagram, Facebook, TikTok - Linked to Google Ads and Analytics
• Excellent communication skills both verbal and written
• Intermediate Knowledge in Excel, Google apps and other MS Office
• Knowledgeable in Inventory management systems

What will you do?

Customer Service

• Provide superior customer service by email, phone, social media, and live chat
• Respond to emails via canned responses

Procurement

• Place purchase order with suppliers
• Obtain delivery tracking for placed orders
• Update PO Tracking
• Manage PO Backorders
• Book courier for order collections

Order Management

• Enter/process new orders
• Follow orders to completion to meet estimated dispatch times
• Check supplier invoices for backorders
• Manage order delays and backorders by corresponding with suppliers and customers
• Process credits for customer returns and uncollected orders
• Process refunds as authorized by Office Manager/General Manager

Product Management

• Ensure product pricing, descriptions, and images are up to date
• Add new products to websites
• Deactivate/remove discontinued product lines
• Manage stock returns and damaged products

Administration (as required)

• Data entry
• Assist with scheduling/posting social media content
• Run reports

Join the awesome team and enjoy these benefits & perks:

• Home-based (One-week of Office-based training. ConnectOS will provide a travel guide for site visits related to face-to-face training and other activities.)

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a trusted provider of educational materials and classroom supplies to schools, teachers, parents, homeschoolers, and students nationwide in Australia. They aim to become the leading online education store in Australia, offering a wide range of resources sourced from top educational publishers and manufacturers in the country.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Company overview

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.

ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.

Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

Why join us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: [email protected]