Customer Service Administrator

Job Title:Part-Time Customer Service Administrator Location:Santa Clara, CA (On-site) Schedule:Monday–Friday, 10:00 AM – 3:00 PM Compensation:$22–$24 per hour (DOE) About Us We are a premium furniture delivery company based in Santa Clara, CA, known for exceptional service and attention to detail. Our team works with high-end clients, designers, and manufacturers to ensure seamless delivery experiences. Position Summary We are seeking a professional and personableCustomer Service Administratorto join our team on a part-time basis. This role is primarily phone-based, assisting customers who are receiving furniture deliveries, and occasionally coordinating with manufacturers and distributors. The ideal candidate is organized, communicative, and comfortable managing multiple priorities with a calm, customer-first attitude. Key Responsibilities • Answer and manage incoming customer calls regarding deliveries • Provide clear, courteous communication to high-end clientele • Coordinate with manufacturers and distributors as needed • Update and maintain customer information and delivery details • Track and follow up on delivery schedules • Handle customer concerns with professionalism and poise • Use Microsoft Office and Google Workspace for documentation and scheduling Qualifications • Prior experience in customer service or administrative support • Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Gmail, Docs, Sheets, Calendar) • Excellent verbal and written communication skills • Strong organizational and problem-solving abilities • Ability to remain calm and professional under pressure • Spanish bilingual skills a strong plus What We Offer • Competitive hourly pay based on experience • A professional, respectful, and supportive team environment • Opportunities to work with luxury brands and discerning clientele #INDSJ Job Type: Part-time Pay: $22.00 - $24.00 per hour Expected hours: 25 per week Benefits: • Professional development assistance Shift: • Day shift Work Location: In person