Customer Service Advisor

Job Posting End Date: October 11

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

The role

What will you be doing?
Customer Service Advisor
Dorking or Basingstoke
Hybrid
2 days per week in office
Salary: £23,500

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.

The Customer Service Advisors are the face of our business, to be successful in position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide policy, quote or renewal information
• Work alone and autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis
• Experience in Microsoft Office applications is advantageous

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services or administration.

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Why join us?

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

Company:
Unum UK