Customer Service Advisor

AAA Health Connect is a members-only community that supports healthy aging by providing a single-source platform of tools, resources and personalized solutions for ages 55+ to connect with others and navigate through life's transitions. If you have an interest in helping others while working for a company that puts its members first, this is the place for you!! As a AAA Health Connect Employee, you aren't just answering calls, you are providing exceptional member experiences by representing AAA Health Connect products and services. Every day is an opportunity for you to enhance our member's lives and provide them with valuable information they need to live a healthy life. Apply today; what are you waiting for?

*Please note these positions will be located in our offices in downtown Cincinnati. We are offering several schedules as our operating hours are 7:00 am - 9:00 pm, 7 days a week. There may be weekend work required.

At AAA Health Connect, your success is our success. What we offer:

• A starting hourly rate between $23 to $28 depending on experience
• Comprehensive health benefits package
• Up to 3 weeks of paid time off accrued during the first year
• Tuition reimbursement
• 401(K) plan with company match

As a Customer Service Agent, you will:

• Provide superior service to our members who call and need information or assistance.
• Answer incoming calls/emails/chats from our members.
• Build relationships with our members by listening to their needs and providing the needed information specifically in the HEALTH, WEALTH, WELL BEING and DAILY LIVING areas.

What you can provide AAA

• Have a high school diploma/GED required/associates/bachelor's degree preferred
• Minimum of 3 year of customer service experience
• Have effective communication skills both written and oral
• Proficient computer skills including the ability to multitask in several websites and programs
• Ability to be empathetic and work with senior citizens

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Customer Service