Customer Service Agent

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 200,000 customers get on the path to better hearing. In just 9 years, we have grown our team from 2 to over 1,500 people. We work hard and play hard in 11 international locations from Miami to Seoul. We promise ourselves to define the future of hearing care, never be corporate, and always live Day One.

Join us now, as we are shaping this fascinating consumer healthcare space!

Main tasks:

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop individual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, Partner's, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

Your Profile:

• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Familiar with working with Salesforce or other CRM systems
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Available to work 8 hour shift between 9:00 AM - 7:00 PM EST Monday - Friday.

What We Offer:

• • An opportunity to work for a company on a mission to help people hear well to live well
  • A chance to grow with an innovative company
  • A unique content-driven, top-performing, and family-type work culture
  • A high degree of autonomy and responsibility from day one
  • An open-minded and international working environment that fosters creativity