Customer Service Agent

*DENVER LOCAL APPLICANTS ONLY*

hear.com, the fastest growing hearing aid company in the world. We believe that everyone should hear well to live well. With our unique digitalized business model, we've changed the way hearing aids are delivered. Every day our team helps customers improve their quality of life through better hearing - since the start in 2012, that's over 200,000 clients. We work hard, and we also have a lot of fun and exceptional times, in our 8 international offices, from Denver to Seoul.

We sell the world's best hearing devices – as simple as that. What started as a small dream in an apartment in Berlin, Germany, has grown into a global phenomenon with over 1,000 team members! We operate in 8 countries and are the online No 1 in each one of them – making us the world leader in online hearing care.

Join us now as we are shaping this fascinating consumer healthcare space!

Why hear.com?

• A global company with a long-term vision and strong growth
• Hybrid Schedule: Three Days in office and two days WFH. Address: 2000 S Colorado Blvd, Denver, CO, 80222
• 401k matching, Medical, Dental, Vision benefits, PTO
• 1 free lunch + 1 free breakfast per week, Fully stacked Kitchen, Small, close-knit team with lot’s of ownership and collaborative spirit

What We Offer…

• Start-up feeling, weekly bonding events, casual work environment, free parking, snacks, drinks, breakfast, and lunch
• An opportunity to work with happy and grateful customers every single day
• A chance to shape the future of a health-technology leader
• A unique content-driven, top-performing, and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives

During a typical day, you will...

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop individual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, Partner's, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

You have…

• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Familiar with working with Salesforce or other CRM systems
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Availability to work 8 hour shift between 8:00 AM - 7:00 PM Monday - Friday

Check us out...

• Tiktok: @hear.com_hearingloss
• Instagram: hear.com_Official
• website:www.hear.com