Customer Service Agent (Content Moderation & Engagement)

Company Description

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

“ Great flexibility support and communication”

“Friendly and professional environment”   “Great place to work remotely”

“Diverse with lots of opportunities”       “I’ve never enjoyed a job as much”

Proud of our Finnish heritage BrickBrands has been in the business for over 6 years providing 24/7 brand protection positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media marketing and customer experience to be a part of the global environment and learn the BrickBrands Way

Job Description

Summary of the Position

As a Customer Service Agent your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.

Here’s What You Will Do:

• Use our online platform to monitor content

• Maintain constant communication with your shift manager to resolve any issues or questions

• Rapidly identify any online communication whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo

• Ensure the safety of the online community and that the policies and guidelines are being followed accordingly

• Understand brand policies and guidelines in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner

• Work with various brands from different industries to detect review and monitor all kinds of content

• Keep up to date with the latest social media trends and emerging social media platforms in the industry

Qualifications

Here’s What You Will Need:

• A High School Diploma or equivalent

• A personal PC/laptop with a working webcam

• General knowledge and interest in various social media platforms (Facebook Instagram LinkedIn Discord etc)

• A good working home environment with a stable internet connection

• Must have experience in content moderation customer service (non-voice) or social media/community management

• Any form of experience in social media and marketing is a plus!

• The ability to work an 8-hour shift on a rotating schedule and be flexible to work on weekends.

• Excellent communication skills in English both written and oral. Additional languages are a PLUS!

Additional Information

The Perks BrickBrands Offers:

• 100% Remote position

• Healthcare reimbursement

• Continuous learning experience & career growth opportunities

• Offers competitive compensation based on location market rates

• A great opportunity to work with some of the world’s coolest and most innovative brands

• A welcoming environment where even your feedback and suggestions are all being taken into consideration

• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

If you are interested in an opportunity to work closely with brands send your CV in ENGLISH