customer service agent

Work setting

• Private sector
• Telecommunications company

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Electronic mail

Type of experience

• Call centre

Area of work experience

• Community service organization

Area of specialization

• Communications

Additional information

Security and safety

• Basic security clearance
• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Hand-eye co-ordination
• Handling heavy loads
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Pension plan

Other benefits

• Free parking available