Customer Service Analyst

If end date is listed, the posting will come down at 12:00 am on that date:

About The Position

The Customer Service Analyst (CAD) is a billing position responsible for performing a variety of activities to ensure the timely and accurate billing of Ameren Illinois Company accounts. Strong analytical skills are required, including performing mathematical calculations and technical knowledge of all billing related systems and the ability to perform on-line trouble-shooting.

Key responsibilities include:

• Perform moderately complex mathematical calculations to ensure accurate billing of company tariffs, contracts and riders in accordance with Company rate schedules, billing practices and policies.
• Analyze, identify, and collect data to establish facts and draw conclusions on customer billing issues with regards to billing systems and/or metering to improve timely and accurate billing.
• Review and approve the various bill verifications for electric, gas and lighting accounts, including computing, preparing and balancing bills as needed.
• Accurate and prompt billing of Customer Contracts. Enter contract information and monitor for payments for non-service (damage claims, SEGA, etc.) billing.
• Utilize all billing systems to address and work to accurately complete billing exceptions daily on potential issues that prevent accounts from billing. This includes analyzing account status, working on-line billing exceptions, and working effectively with other internal business departments.
• Act as a liaison between AIC customers and internal business departments to ensure accurate billing.
• Analyze and work accounts with all types of meters, service orders, change meter orders and fast/slow/stopped meters. Ensure accounts are corrected and billed according to rate schedules, billing practices and policies.
• Request meter investigations, process meter exchanges, switched meters and work service orders to completion.
• Communicate potential billing/metering concerns with all impacted business departments - including customers, team members, CAD leadership, Field Operations, Metering, IOC, Regulatory, KAE, etc.
• Trouble-shoot to isolate potential billing issues through multiple systems supporting the Company's AMI technology.

Qualifications

High School diploma or equivalent required. Associate or Bachelor's degree from an accredited college or university with a major or minor in accounting, finance or related area preferred. Four or more years of relevant (e.g., metering, customer service, billing) customer service experience required. Billing experience strongly preferred.

In addition to the above qualifications, the successful candidate will demonstrate:

Ability to perform moderately complex mathematical calculations including prorated and non-prorated usage, demand, service and tax charges according to tariffs and regulatory business rules; Ability to define problems, collect data, establish facts, and draw valid conclusions; Good analytical and organizational skills; Working knowledge of Ameren systems CSS, OAS; MSWord and MSExcel experience; Flexible, a team player and possess good communication and customer relation skills; and the following Ameren competencies: Think Customer, Inspire and Engage, Foster Innovation, Drive Results, Champion Learning, Build Trust, and Be Strategic.

Additional Information

Ameren's selection process includes a series of interviews and may include a leadership assessment process. Specific details will be provided to qualified candidates.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.