Customer Service Analyst

About the Role:

We're looking for a Customer Service Analyst to join our Escalation Team. In this role, you will build out the Customer Service Escalation Process and create efficiencies by leveraging Sumo Logic, DBVisualizer, and Tableau to effectively provide a solution for applications. As a Customer Service Analyst, you will be critical in exploring issues and providing critical insights to improve decision making. You will also work with business teams to strategically communicate root causes. To be successful in this role, you must be a self starter, entrepreneurial by nature, and enjoy a fast-paced, challenging environment.

What You’ll Do:

• Enhance data and analysis work by providing actionable insight to your manager
• Work collaboratively, cross-functionally, and independently to interface with stakeholders and other analysts or engineers to meet business requirements
• Effectively communicate (written and verbal) technical subject matters to non-technical business stakeholders
• Learn and grow in operations with a focus on back-end databases and reporting of relevant business information

What We Look For:

• 1+ year of experience in a quantitative, analytical, or reporting role within the Financial Services industry
•  BA/BS degree in quantitative field (Mathematics, Statistics, Engineering, Economics)
• 1+ years of experience presenting data in an easily digestible format
•  Strong analytical and problem-solving skills
•  Strong knowledge of SQL, DBVisualizer, and Tableau, specifically creating dashboards
•  Highly proficient in MS Excel and/or Google Sheets

What We Offer You:

• Great open office space
• Unlimited Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

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