Customer Service Analyst

Join our community
Community Health Network has an excellent opportunity available within our Encore Payroll team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

• TheCustomer Service Analystwill assist providers, members and payers with information relating to benefits and member claim status
• Adjudicate claims received from Encore's network affiliates, hospitals, physicians and non-participating providers
• Assist in investigating and resolving claims issues from members, providers and payors.

Your exceptional skills

• Excellent verbal and written skills
• Proficient in software applications including Microsoft Outlook, Access, Word and Excel
• Understanding of health insurance and managed care
• Knowledge of physician office billing and reimbursement
• Ability to remain calm and objective in stressful situations
• Ability to analyze an issue and proceed accordingly in conducting research

Your exceptional qualifications

• Minimum of two to three years of experience in healthcare, managed care, and/or customer service
• Requires experience in repricing, and provider data entry preferred
• High school diploma or GED equivalent required
• Associate degree preferred

Keywords
Billing, customer service, physician practice, managed care, community, reimbursement, repricing

Your life with Community
You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements. Other benefits include:

• Work/life balance
• Free ongoing training, supervision & support
• Outstanding opportunities for career growth
• Competitive compensation and excellent benefits
• Engaging and compassionate, culture

We look forward to reviewing your application for immediate consideration!

A representative and diverse workforce

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence.

Community is proud to be an equal opportunity employer, aiming to ensure that caregivers feel empowered, recognized and respected in our environment at all times. We value different perspectives by actively seeking a diverse workforce that is inclusive and equitable to all. For more information on how we work to advance diversity, equity and inclusion to provide culturally-competent care that meets your individual needs, visit eCommunity.com/diversity.

Apply Today!