Customer Service Associate

All Nation Restoration is looking for a dedicatedCustomer Service Representativeto join our growing team! This role is critical in ensuring our customers receive the best support and guidance during property damage situations. If you’re a great communicator with strong attention to detail and enjoy helping others, we want to hear from you! Key Responsibilities: • Conduct Initial Damage Assessments Over the Phone Engage customers in detailed conversations to gather key information about their property damage. Use guided questioning to help assess the extent and nature of the issue based on their descriptions. • Review and Interpret Customer-Submitted Photos Receive and evaluate photos sent by customers via email or text to supplement the verbal information collected during calls. Help translate visual evidence into actionable insights for the restoration team. • Guide Customers Through the Restoration Process by Phone Clearly explain next steps, expectations, timelines, and documentation requirements. Offer reassurance and direction throughout the entire customer journey to reduce stress and uncertainty. • Relay Customer Information to Field Teams Document all conversations in the system accurately and promptly. Coordinate with field staff to ensure that customer needs, priorities, and updates are clearly communicated and acted upon. • Deliver Outstanding Service During Every Call Maintain a professional, friendly, and empathetic tone during every interaction. Build trust and strengthen customer relationships by actively listening, resolving issues, and offering knowledgeable support. • Manage Scheduling and Follow-Up Calls Schedule inspections, service appointments, and follow-ups. Proactively reach out to customers for updates, reminders, and post-service check-ins to ensure satisfaction and identify any ongoing concerns. Qualifications: • Strong communication and interpersonal skills. • Ability to remain empathetic and calm in stressful situations. • Detail-oriented with excellent organizational skills. • Experience in customer service or a similar role (preferred but not required). • Basic understanding of property restoration or a willingness to learn. Join our team as a Customer Service Representative where your contributions will directly impact our customers' satisfaction and loyalty! Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift Ability to Commute: • Austin, TX 78754 (Required) Ability to Relocate: • Austin, TX 78754: Relocate before starting work (Required) Work Location: In person