Customer Service Associate

Job Description

Responsibilities: Perform all scheduled pickups and deliveries utilizing company van within approximately a 5 mile radius. Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies. Load, unload van as required; make deliveries to receiving docks or inside deliveries if necessary. Maintain vehicle in good mechanical condition; notify manager if deficiencies are identified. Establish excellent working relationships at all delivery and pickup points. Secondary Duties: Prepare materials/outgoing mail/packages for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines. Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines. Verify and correct mail using available tools. Sort and process inbound intercompany mail Receive and input inbound accountable boxes and packages including certified, registered, return receipt, to customers Sort, deliver and pick-up mail and packages according to established time frames and service standards utilizing a mail pushcart within building. Maintain all logs and reporting documentation as required. Perform start-up and operations of postage equipment. Assist with loading and unloading of deliveries as needed. Cross-train in all service areas and perform other duties as assigned. Qualifications: Must have 6 months customer service experience. Must have valid driver's license and clean DMV record. Must be able to stand and walk for an extended period of time with or without accommodations. Must be able to lift and/or move up to 55lbs or maximum allowed by current state law with or without accommodations. Must have basic computer knowledge Must be able to effectively communicate with clients and company personnel. Must be able to work core hours between 7:00am - 4:00pm. Company related driving experience utilizing a commercial vehicle preferred Previous experience in a mailroom operation, shipping, and/or receiving preferred Experience.