Customer Service Associate

Job Description

Key responsibilities include: Process / Sort / Scan to Email incoming mail; Process Outgoing Mail; Process Outgoing Shipments; Ensure the highest level of customer care; Ensure adherence to business guidelines, safety, and security procedures; Dependable, Self-motivated and accountable• Must be a team player with a solution minded attitude• Take direction from supervisor or site manager• Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc); Perform other tasks as assigned• Adhering to all safety procedures Position Requirements:• High school diploma or equivalent (GED) required; Ability to communicate both verbally and written with customers and company personnel required; Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting• Strong organizational and administrative skills preferred• Proficient with PC and windows• Proficient in MS Office, including Excel• Ability to walk, sit, stand or sit for long periods (possibly entire shift); Zero lifting restrictions; Ability to adhere to employee attendance policy Preferred Qualifications:• One year related work experience preferred• Proven organizational and multi-tasking skills