Customer Service Associate

Do you genuinely enjoy talking to people and helping them out? Are you a natural at making someone’s day a little better just by being you? We’re looking for a Customer Service Associate to be the friendly, helpful voice of our brand. This role is integral to our company's success, providing a unique opportunity to be at the forefront of our customer experience. We are seeking a professional with a positive and proactive attitude, coupled with exceptional problem-solving and communication skills, to consistently deliver outstanding service. What You’ll Be Doing Every Day • Connecting with people:You’ll be the first point of contact for our customers, handling questions and solving problems over the phone, through email, and on live chat. • Providing real solutions:Whether it’s giving clear information about our products or helping someone troubleshoot an issue, your goal is to make things right and leave them with a smile. • Keeping things organised:You’ll keep a clear record of your conversations and follow up to make sure no one is left hanging. • Working with your team:You’ll team up with other departments to find quick, effective solutions for customers. • Sharing your ideas:We want to hear from you! If you spot an opportunity to make our service even better, we’re all ears. What We're Looking For in You • A natural people-person:You have a friendly, approachable communication style that makes people feel at ease. • Cool under pressure:You can handle the occasional tricky call with a calm and positive attitude. • A sharp eye for detail:You’re great at following through on tasks and making sure nothing slips through the cracks. • Tech-savvy:You’re comfortable with email, phone systems, and other online tools. • A team player:You’re happy to jump in and support your colleagues whenever they need a hand. • The right attitude:Previous customer service experience is a plus, but if you have a positive, can-do attitude, we can teach you everything you need to know. Why You'll Love Working With Us • Supportive and fun team:We’re a down-to-earth group that genuinely enjoys working together. • Great training:We'll give you all the training and support you need to feel confident and succeed. • Your ideas matter:We don't just say we welcome new ideas; we actually listen and often put them into action. • Fun perks:We believe in celebrating our wins with team socials, fun incentives, and feel-good Fridays. Does This Sound Like a Good Fit? If this sounds like your kind of role, we’d love to hear from you. Click here to apply now! Job Types: Full-time, Part-time Pay: $19.00 - $22.00 per hour Benefits: • 401(k) • Flexible schedule • Health insurance Work Location: In person